JavaScript Support Engineer


JavaScript Support Engineer

Limassol   |   Full Time
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Red Acre is looking for JavaScript Support Engineers to join a new Operations and Reliability team This team will be working to support, automate and improve the infrastructure and the delivery pipeline while having the ability to develop and release small feature and change requests on demand. Based in Malta, you will form part of an Agile team whose passion is to create beautiful APIs and web apps that work flawlessly.

JavaScript Support Engineers are mission-critical for our success. Having a major impact across our engineering through the ability to satisfy live operation requirements and requests, enabling the rest of the development teams to remain uninterrupted during their sprints and development cycles. As part of the day-to-day, the support engineers ensure all production systems are running smoothly, monitor logs and provide an active response.  Support other developers by developing and maintaining a continuous delivery pipeline with flexible CI/CD and automation as part of the developers’ workflow.


As a JavaScript Support Engineer you will:

  • Be part of the team on our on-call rotation to respond to availability incidents and provide service engineers with incidents
  • Enable alerting and monitoring based on symptoms not on outages
  • Document every action so your findings turn into repeatable actions, then implement them into automation
  • Improve the deployment process to make it as secure and low-risk as possible
  • Debug and monitor production issues and logs across all services of the stack
  • Help drive new features, abilities, and code changes into the core product with an operations focus point of view
  • Provide ad hoc support, fixing small bugs and developing fast-releasable requests


As a JavaScript Support Engineer you have:

  • Strong experience in Node.js, Express.js, MongoDB
  • A passion for clean, robust and high-quality code
  • A sharp eye for detail, with a good understanding of both frontend and backend development
  • Strong experience with Gitlab CI
  • Experience with cloud platforms such as AWS
  • Experience with scripting and automation
  • Experience with monitoring, alerting and operations
  • Experience with incident response
  • Working knowledge in Agile methodologies

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